Refund and Returns Policy

At Woofoo Pets Shop, we are committed to providing quality products and a smooth shopping experience. Please read our Refund & Returns Policy carefully.

1. Returns Eligibility

You may request a return or exchange if all of the following conditions are met:

The product is unused, unopened, and in its original packaging
The request is made within 3 days of receiving the order
The product is not damaged, expired, or used

⚠️ For health and safety reasons, opened pet food, treats, supplements, medicines, and hygiene products cannot be returned.

2. Non-Returnable Items

We do not accept returns for:

Opened or used pet food and treats
Supplements and medicines
Grooming or hygiene products once opened
Items damaged due to misuse

3. Damaged, Missing, or Incorrect Items

If you receive a damaged, missing, or incorrect item, please contact us within 24 hours of delivery.

You may be asked to provide clear photos of:

The product
The packaging
The delivery invoice (if available)

We will arrange a replacement or refund after verification.

4. Refunds

Approved refunds are processed within 5–7 business days
Since orders are paid via Cash on Delivery, refunds are issued in cash upon return, via store credit, or by another agreed method
Delivery fees are non-refundable, unless the error was on our side

5. Exchanges

Exchanges are available if:

The product meets return conditions
The requested replacement item is in stock

Any price difference will be settled accordingly.

6. Return Shipping

If the return is due to our error, we cover the return shipping cost
If the return is due to customer preference, return shipping costs are the customer’s responsibility

7. How to Request a Return or Refund

To request a return or refund, please contact us with:

Order number
Reason for return
Photos (if applicable)

📞 Phone: +20 1555702898
📧 Email: info@woofoo-pets.com

8. Contact Information

📍 Cairo, Shorouk City – Paradise Mall 1 – Second Floor