Delivery Policy

At Woofoo Pets Shop, we work hard to deliver your pet’s essentials quickly and safely.

1. Delivery Areas

We currently deliver to:

All areas within Cairo

If you are unsure whether your location is covered, please contact us before placing your order.

2. Delivery Timeframes

Same-day delivery for orders placed before 6:00 PM
Next-day delivery for orders placed after 6:00 PM

Delivery times may vary during peak seasons, promotions, or public holidays.

3. Delivery Fees

Delivery fees are calculated based on your location
The delivery fee will be clearly shown at checkout before confirming your order

4. Order Processing

Orders are processed once confirmed
Our team may contact you to confirm delivery details if needed
Orders are dispatched after confirmation

5. Failed Delivery Attempts

If delivery fails due to:

Incorrect address
Unreachable phone number
Customer unavailability

The order may be rescheduled, and additional delivery charges may apply.

6. Order Inspection

We recommend checking your order upon delivery.
If there is any issue (missing or damaged items), please contact us within 24 hours of receiving the order.

7. Contact Information

📞 Phone: +20 1555702898
📧 Email: info@woofoo-pets.com
📍 Address: Cairo, Shorouk City – Paradise Mall 1 – Second Floor