Delivery Policy

At Woofoo Pets Shop, we work hard to deliver your pet’s essentials quickly and safely.

1. Delivery Areas

We currently deliver to:

All areas within Cairo

If you are unsure whether your location is covered, please contact us before placing your order.

2. Delivery Timeframes

Same-day delivery for orders placed before 6:00 PM within Cairo
Next-day delivery for orders placed after 6:00 PM
Delivery times may vary during peak seasons, promotions, or public holidays.

3. Delivery Fees

Delivery fees vary based on delivery location within Cairo.
The exact delivery fee is clearly displayed at checkout before confirming your order.

4. Order Processing

Orders are processed once confirmed
Our team may contact you to confirm delivery details
Orders are dispatched after confirmation

5. Payment on Delivery

Orders are paid via Cash on Delivery (COD).
Payment must be made in cash to the courier upon receiving the order.

6. Failed Delivery Attempts

If delivery fails due to:

Incorrect address
Unreachable phone number
Customer unavailability

The order may be rescheduled, and additional delivery charges may apply.

7. Order Inspection

We recommend checking your order upon delivery.
If there is any issue (missing or damaged items), please contact us within 24 hours of receiving the order.

8. Contact Information

📞 +20 1555702898
📧 info@woofoo-pets.com
📍 Cairo, Shorouk City – Paradise Mall 1 – Second Floor